Monday – Thursday from 11 am-8 pm
Friday and Saturday from 11 am-5 pm
We are closed on the following holidays: New Year’s Day, Memorial Day, July 4^th, Labor Day, Thanksgiving Day, and Christmas Day.

*We are open on Sundays during the holiday season between Thanksgiving and Christmas noon-5pm*

We accept cash, all major credit cards, and PayPal.

We do offer lessons for guitar, bass, and ukulele. At this time lessons are conducted through an online platform until it is safe to resume them in person at our shop. Check our lessons page for more info.

Yes. Our layaways require a 20% down payment, with the balance due within 30 days.

We buy, sell, and trade at Pittsburgh Guitars all the time! Sometimes it is a good idea to check in with us to see if we are interested in the item or items that you are selling.

Once in a while, we will sell an instrument on consignment depending on the item. Please get in touch with us to confirm if it is something that we would be interested in selling for you.

We ship all over the continental US, to a confirmed address. If you are paying with a credit card, we will only ship to the address to which the card bills. This practice protects us from fraud, and we do check and obtain authorization for every purchase. Instruments are generally shipped through UPS; accessories usually ship through the post office.  Shipping charges are non-refundable. We do our best to get the item out on the same day if we get the order early enough, but it will usually ship by the next day that UPS picks up and delivers. UPS picks up at our location Monday through Friday.

New gear comes with the manufacturer’s warranty. Our used instruments have all gone through our repair shop and are in perfect working condition when they hit the sales floor, unless otherwise noted. If something isn’t right, give us a call. We want you to be happy with your purchase!

All shipped instruments are returnable within one day of delivery. You will have 24 hours from the receipt of any shipped instrument to let us know via email or phone that you are shipping it back. Please save the packing materials – the items must be returned in original, as-shipped condition, in the original packaging with no signs of use. Buyer assumes responsibility for all return shipping costs.

If a “free shipping” item is returned, the refund total will be minus the original shipping cost.

Most items purchased in the store are returnable within 24 hours for store credit. Items that can not be returned include harmonicas, kazoos, books, sheet music, software, headphones (if packaging is opened), earplugs (if packaging opened), microphones, earbuds (if packaging is opened).